i'm a

Trust & Safety

Design Director

From

Seattle

scroll to view more

↓

who i've worked with

ABOUT

Currently:

Head of Design, Health @ Cash App, Trust & Safety

Lecturer @ University of Washington, Human Centered Design & Engineering

I have over 16 years experience in design leadership and management, working in industries like academia, healthcare nonprofit, humanitarian aid, airline & public transit, social media, AR/VR hardware, and FinTech.

My personal mission is to protect people from harmful unintended consequences caused by tech companies; keep people safe on tech platforms; and expand access to tech products and services for underserved and marginalized people.

01

Protect people from harms

I lead design teams that work on Privacy, User Safety, Security and more in order to protect people from bad actors. I am highly experienced with working with global, US, and state regulators to ensure public policy is being followed correctly – but I also believe in going above and beyond that policy to understand the full scope of how to keep people safe online and offline.

Privacy

User Safety

Security

Compliance

Sometimes people can be harmed by unintended consequences inflected by companies. That's why I also lead teams in Integrity and Human Rights, and engage in the creation and management of product policy. It's important for companies to invest in internal guardrails and ways to minimize developing with blind spots.

Integrity

Product Policy

Human Rights

I believe tech companies have a social responsibility to reflect the diversity and needs of their users, and to add social value. Much of this work involves changing how we do UX research and product design to be more participatory, and to think about how we can go above and beyond basic accessibility requirements in order to offer additional capabilities.

Product Equity

Co-Design

Accessibility

I formerly worked at Meta on Responsible AI and Responsible Innovation & Ethics where I contributed to a lot of the foundational guardrails and controls that help AI innovation move forward in a responsible way.

Although Responsible AI is largely thought of as an engineering and research-led effort, designers have a great deal of responsibility to understand the effects of AI on the systems we design and how to mitigate their risks to end users.

Responsible AI

Responsible Innovation

Governance

I work with companies of all sizes – ranging from small startups and non-profits to large tech companies – to surface potential risks and harms, analyze the impact of complex ethical dilemmas, and design ways to mitigate risk.

I'm available to facilitate Product Red Teaming and Design Mitigation workshops.

Red Teaming

Adversarial Design Thinking

Ethics Analysis

Risk Mitigation Design

As a Lecturer at the University of Washington, I incorporate responsible innovation and ethics into my curriculum and guide design students how to navigate difficult ethical dilemmas. I regularly speak about Trust & Safety topics at in-person and online conferences, and I offer mentorship services to individual designers who are looking to grow their skills in the Trust & Safety space.

University Lecturing

Conference Speaking

Mentorship

Writing & Media

WORK

Much of my work is NDA. I can share highlights here, but more detailed case studies are available by contacting me.

View Project

Cash App Trust & Safety

Privacy, Safety, Security, Equity

Meta Smart Glasses: Multimodal AI for Blind and Low Vision Users

Accessibility, Equity

Alaska Airlines Accessibility-Focused eCommerce Redesign