i'm a
Trust & Safety
Design Director
From
Seattle
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©2024
who i've worked with
ABOUT
Currently:
Head of Design, Health @ Cash App, Trust & Safety
Lecturer @ University of Washington, Human Centered Design & Engineering
I have over 16 years experience in design leadership and management, working in industries like academia, healthcare nonprofit, humanitarian aid, airline & public transit, social media, AR/VR hardware, and FinTech.
My personal mission is to protect people from harmful unintended consequences caused by tech companies; keep people safe on tech platforms; and expand access to tech products and services for underserved and marginalized people.
What I do
01
Protect people from harms
01
Protect people from harms
01
Protect people from harms
I lead design teams that work on Privacy, User Safety, Security and more in order to protect people from bad actors. I am highly experienced with working with global, US, and state regulators to ensure public policy is being followed correctly – but I also believe in going above and beyond that policy to understand the full scope of how to keep people safe online and offline.
Privacy
User Safety
Security
Compliance
01
Protect people from harms
I lead design teams that work on Privacy, User Safety, Security and more in order to protect people from bad actors. I am highly experienced with working with global, US, and state regulators to ensure public policy is being followed correctly – but I also believe in going above and beyond that policy to understand the full scope of how to keep people safe online and offline.
Privacy
User Safety
Security
Compliance
Sometimes people can be harmed by unintended consequences inflected by companies. That's why I also lead teams in Integrity and Human Rights, and engage in the creation and management of product policy. It's important for companies to invest in internal guardrails and ways to minimize developing with blind spots.
Sometimes people can be harmed by unintended consequences inflected by companies. That's why I also lead teams in Integrity and Human Rights, and engage in the creation and management of product policy. It's important for companies to invest in internal guardrails and ways to minimize developing with blind spots.
Integrity
Product Policy
Human Rights
02
Protect people from unintended consequences
Sometimes people can be harmed by unintended consequences inflected by companies. That's why I also lead teams in Integrity and Human Rights, and engage in the creation and management of product policy. It's important for companies to invest in internal guardrails and ways to minimize developing with blind spots.
Integrity
Product Policy
Human Rights
02
Protect people from unintended consequences
I believe tech companies have a social responsibility to reflect the diversity and needs of their users, and to add social value. Much of this work involves changing how we do UX research and product design to be more participatory, and to think about how we can go above and beyond basic accessibility requirements in order to offer additional capabilities.
Product Equity
Co-Design
Accessibility
03
Add social value
I believe tech companies have a social responsibility to reflect the diversity and needs of their users, and to add social value. Much of this work involves changing how we do UX research and product design to be more participatory, and to think about how we can go above and beyond basic accessibility requirements in order to offer additional capabilities.
Product Equity
Co-Design
Accessibility
03
Add social value
I formerly worked at Meta on Responsible AI and Responsible Innovation & Ethics where I contributed to a lot of the foundational guardrails and controls that help AI innovation move forward in a responsible way.
Although Responsible AI is largely thought of as an engineering and research-led effort, designers have a great deal of responsibility to understand the effects of AI on the systems we design and how to mitigate their risks to end users.
Responsible AI
Responsible Innovation
Governance
04
Ensure that emerging technology is fair and safe
I formerly worked at Meta on Responsible AI and Responsible Innovation & Ethics where I contributed to a lot of the foundational guardrails and controls that help AI innovation move forward in a responsible way.
Although Responsible AI is largely thought of as an engineering and research-led effort, designers have a great deal of responsibility to understand the effects of AI on the systems we design and how to mitigate their risks to end users.
Responsible AI
Responsible Innovation
Governance
04
Ensure that emerging technology is fair and safe
I work with companies of all sizes – ranging from small startups and non-profits to large tech companies – to surface potential risks and harms, analyze the impact of complex ethical dilemmas, and design ways to mitigate risk.
I'm available to facilitate Product Red Teaming and Design Mitigation workshops.
Red Teaming
Adversarial Design Thinking
Ethics Analysis
Risk Mitigation Design
05
Train teams and companies how to build more responsibly
I work with companies of all sizes – ranging from small startups and non-profits to large tech companies – to surface potential risks and harms, analyze the impact of complex ethical dilemmas, and design ways to mitigate risk.
I'm available to facilitate Product Red Teaming and Design Mitigation workshops.
Red Teaming
Adversarial Design Thinking
Ethics Analysis
Risk Mitigation Design
05
Train teams and companies how to build more responsibly
As a Lecturer at the University of Washington, I incorporate responsible innovation and ethics into my curriculum and guide design students how to navigate difficult ethical dilemmas. I regularly speak about Trust & Safety topics at in-person and online conferences, and I offer mentorship services to individual designers who are looking to grow their skills in the Trust & Safety space.
University Lecturing
Conference Speaking
Mentorship
Writing & Media
06
Train the next generation of designers how to be advocates for responsible innovation
As a Lecturer at the University of Washington, I incorporate responsible innovation and ethics into my curriculum and guide design students how to navigate difficult ethical dilemmas. I regularly speak about Trust & Safety topics at in-person and online conferences, and I offer mentorship services to individual designers who are looking to grow their skills in the Trust & Safety space.
University Lecturing
Conference Speaking
Mentorship
Writing & Media
06
Train the next generation of designers how to be advocates for responsible innovation
WORK
Much of my work is NDA. I can share highlights here, but more detailed case studies are available by contacting me.
Cash App Trust & Safety
Privacy, Safety, Security, Equity
Cash App Trust & Safety
Privacy, Safety, Security, Equity
Cash App Trust & Safety
Privacy, Safety, Security, Equity
Meta Smart Glasses: Multimodal AI for Blind and Low Vision Users
Accessibility, Equity
Meta Smart Glasses: Multimodal AI for Blind and Low Vision Users
Accessibility, Equity
Meta Smart Glasses: Multimodal AI for Blind and Low Vision Users
Accessibility, Equity
Alaska Airlines Accessibility-Focused eCommerce Redesign
Accessibility, Equity
Alaska Airlines Accessibility-Focused eCommerce Redesign
Accessibility, Equity
Alaska Airlines Accessibility-Focused eCommerce Redesign
Accessibility, Equity
Alaska Airlines Accessibility-Focused eCommerce Redesign
Accessibility, Equity
Privacy Protections for Meta's AR/VR Products
Privacy, Integrity
Privacy Protections for Meta's AR/VR Products
Privacy, Integrity
Privacy Protections for Meta's AR/VR Products
Privacy, Integrity
LGBTQ Safety on Facebook Dating
Privacy, Safety, Integrity
LGBTQ Safety on Facebook Dating
Privacy, Safety, Integrity
LGBTQ Safety on Facebook Dating
Privacy, Safety, Integrity